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Evidence Guide: MSMSUP400 - Develop and monitor quality systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSMSUP400 - Develop and monitor quality systems

What evidence can you provide to prove your understanding of each of the following citeria?

Establish and maintain framework for successful quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify organisation goals and practices relevant to quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop relevant procedures which demonstrate the commitment of the enterprise to quality and a culture of improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define and allocate responsibilities in quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with key personnel to define role of procedures in the quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek financial and human resources to allow thorough implementation of quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop system for communicating quality message and culture in the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Establish and maintain framework for successful quality system

1.1

Identify organisation goals and practices relevant to quality system

1.2

Develop relevant procedures which demonstrate the commitment of the enterprise to quality and a culture of improvement

1.3

Define and allocate responsibilities in quality system

1.4

Consult with key personnel to define role of procedures in the quality system

1.5

Seek financial and human resources to allow thorough implementation of quality system

1.6

Develop system for communicating quality message and culture in the organisation

2

Establish and maintain quality documentation system

2.1

Identify quality documentation required, including records of improvement plans and initiatives

2.2

Prepare and maintain quality documentation and keep data records

2.3

Maintain document control system

3

Implement structured training program in accordance with quality system requirements

3.1

Analyse roles and duties of relevant personnel

3.2

Identify training needs in relation to quality

3.3

Identify training programs to meet these needs

3.4

Arrange for the training program to be implemented

3.5

Develop and maintain training records

4

Evaluate the quality system

4.1

Undertake regular audits of the quality system, its policies and procedures

4.2

Develop new procedures/work instructions as required.

4.3

Implement improvements in the quality system

Required Skills and Knowledge

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element

1

Establish and maintain framework for successful quality system

1.1

Identify organisation goals and practices relevant to quality system

1.2

Develop relevant procedures which demonstrate the commitment of the enterprise to quality and a culture of improvement

1.3

Define and allocate responsibilities in quality system

1.4

Consult with key personnel to define role of procedures in the quality system

1.5

Seek financial and human resources to allow thorough implementation of quality system

1.6

Develop system for communicating quality message and culture in the organisation

2

Establish and maintain quality documentation system

2.1

Identify quality documentation required, including records of improvement plans and initiatives

2.2

Prepare and maintain quality documentation and keep data records

2.3

Maintain document control system

3

Implement structured training program in accordance with quality system requirements

3.1

Analyse roles and duties of relevant personnel

3.2

Identify training needs in relation to quality

3.3

Identify training programs to meet these needs

3.4

Arrange for the training program to be implemented

3.5

Develop and maintain training records

4

Evaluate the quality system

4.1

Undertake regular audits of the quality system, its policies and procedures

4.2

Develop new procedures/work instructions as required.

4.3

Implement improvements in the quality system

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

communicate with relevant personnel to:

identify resource requirements and training needs for the quality system

define and allocate roles

develop quality procedures and documentation

implement the quality system

undertake audits of the system and implement improvements based on audit results

write procedures and develop forms.

Evidence must be provided that demonstrates knowledge of:

organisation procedures, including those covering:

safety, emergency and hazard controls

standard operating procedures

record keeping

business goals and key performance indicators (KPIs) and how they relate to quality system

targets and measures for production output and quality

relevant equipment and operational processes

types and application of quality assurance and quality control mechanisms.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

ISO 9000 Series, ISO 10000 Series (or other relevant standard)

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Quality system

The quality system must reflect the organisation’s goals, be compliant with the relevant quality standard and include:

quality plan

quality management systems (QMS)

roles and responsibilities of management and other personnel

evaluating the QMS and continuous improvement